Privacy Policy

1. Introduction

Animus Digital ("we," "us," or "our") operates the website subscription portal at animuscreative.com and related services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, client portal, and subscription services.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, company name, phone number, and website URL.

Payment Information: We use Stripe to process payments. We do not store your credit card numbers on our servers. Stripe's privacy policy governs the handling of your payment data.

Usage Data: We automatically collect information about how you interact with our services, including pages visited, features used, IP address, browser type, device information, and referring URLs.

Communications: We retain records of support requests, revision requests, and other communications submitted through the client portal.

3. How We Use Your Information

• Provide, maintain, and improve our website subscription services
• Process payments and manage your subscription
• Communicate with you about your account, projects, and revisions via email, phone, and text message
• Send service-related notices, updates, reminders, and promotional communications
• Analyze usage patterns to improve our services
• Comply with legal obligations
• Detect, prevent, and address fraud or technical issues

4. Communications Consent

By creating an account or providing your contact information, you expressly consent to receive communications from Animus Digital via the following channels:

• Email: Service-related notifications (account updates, project status changes, revision confirmations, billing notices), onboarding communications, monthly reports, and occasional promotional or educational content about our services.
• Phone Calls: Project-related calls including kickoff calls, strategy consultations, check-ins, and support calls. We may also contact you by phone regarding your account, billing, or time-sensitive project matters.
• Text Messages (SMS): Service alerts, appointment reminders, project status updates, and time-sensitive notifications. Message and data rates may apply. Message frequency varies based on your project activity.

Opting Out: You may opt out of promotional emails at any time by clicking the "unsubscribe" link in any email. You may opt out of text messages by replying STOP to any message. You may opt out of phone calls by notifying us at office@animusdigital.co. Please note that opting out of service-related communications may impact our ability to provide your subscription services.

Consent Scope: Your consent to receive communications is not a condition of purchase, but certain service-related communications (billing notices, security alerts, legal notices) are necessary for the provision of our services and cannot be opted out of while maintaining an active subscription.

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Stripe: For payment processing and subscription management
• Hosting Providers: Netlify and Cloudflare for website hosting and delivery
• Analytics: Google Analytics for usage analysis (anonymized)
• Legal Requirements: When required by law, subpoena, or legal process

6. Cookies & Tracking

We use cookies and similar technologies to:

• Essential Cookies: Maintain your session and authentication state
• Analytics Cookies: Understand how visitors interact with our site
• Preference Cookies: Remember your settings and choices

You can control cookie preferences through your browser settings. Disabling essential cookies may affect portal functionality.

7. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure authentication with hashed passwords, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your account data for the duration of your subscription and for a reasonable period afterward for legal and operational purposes. Project files, revision history, and communications are retained for 12 months after subscription termination. You may request deletion of your data by contacting us.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at office@animusdigital.co.

10. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

Animus Digital
12 N Cheyenne Ave, Tulsa, OK 74103
Email: office@animusdigital.co
Phone: (918) 480-5911